A clearer picture
of Tempest.

Tempest connects customer conversations, building knowledge and operational records. Customers get support through Prospero; property teams coordinate the work in Tempest OS, use Miranda for assistance and explore patterns through Property Insights.

Tempest supports managing agents, residential operators, RTM companies, RMCs and self-managing owners, as well as lettings and estate agencies and hospitality teams. The service is configured around the properties, customers and workflows you manage.

Prospero handles customer enquiries. Tempest OS connects Cases, communications and operational work. Miranda helps your team find information and progress tasks within their permissions. Property Insights helps managers and directors understand demand, recurring issues and backlogs.

Prospero can use property knowledge and the latest available information in Tempest OS to respond in context and capture work that needs action. Its answers depend on the records, integrations and permissions available; it does not simply repeat a fixed list of responses.

That depends on the agreed scope. Tempest connects resident service, cases and communications; it is not presented as a replacement for every accounting, compliance or property system. Any data connections and migration requirements are reviewed with your team.

Prospero supports inbound phone calls, WhatsApp and email. Integration into a client’s own app can also be agreed.

Yes. Prospero Voice is available 24/7. Out-of-hours cover can include backup from Tempest’s human operators under an agreed service arrangement. Staffing, escalation routes and response times are agreed with each client; an alert is not a guarantee of immediate live transfer.

If Prospero cannot understand the caller, or a person is needed, it creates a ticket and alerts the relevant team in Tempest OS. Emergency matters follow the client’s agreed procedures. If an alert has not been picked up within the agreed SLA, a further alert is sent.

Yes. Prospero can gather applicant details, carry out initial vetting against your agency’s supplied requirements and discuss a guarantor where relevant to those requirements. The enquiry goes to your team for formal review. Your team retains tenancy decisions and exceptions.

Yes. Guests can ask about hotel information, room service and other configured services. Prospero answers within the hotel’s supplied knowledge and captures requests for the front desk or relevant team. Availability and fulfilment remain subject to the hotel’s operation.

Yes. White-label delivery can use the client’s approved service name, tone, greetings and supported visual identity across phone, WhatsApp, email and integrated app channels.

Teams can manage Cases, assign ownership and priorities, instruct third-party contractors, collaborate internally and keep customers informed through Comms. Connected records help the next customer conversation reflect the latest available position.

Miranda can understand the page you are viewing, find and explain Case details, navigate to relevant pages and prepare resident updates for review. She can also help with settings and everyday questions, and work with contractor, key and parcel records within your permissions.

Yes. She can look across the Tempest OS areas you have access to and highlight unfinished work, Cases to deal with or chase, outstanding onboarding requests and Campaign drafts that may need attention. Her overview reflects the records available to her, not a guarantee that every issue has been found.

Yes. Tempest OS can be configured to require manager approval for resident case updates. Where automatic case updates are enabled, an additional AI check holds uncertain or sensitive content for review. Miranda cannot send or schedule campaign emails without human approval.

Yes, where your accounting software provides a supported API and an integration is agreed. Tempest can retrieve the latest available balance and reminder stage, help a property manager prepare an email reminder, and include the management company’s approved payment link. If the resident replies, Prospero can conduct the conversation within the supplied debt policy, document the exchange and discuss and capture a proposed repayment plan for the manager to review. Accounting and payment systems remain the source of truth and process payments; formal notices and debt recovery remain with the management company and its advisers.

Staff scan the label, review the details extracted by AI and confirm the record. The recipient is notified by email and WhatsApp with a QR code to present at collection.

Property Insights helps teams explore patterns in operational activity, including recurring repair and estate-service issues, demand and backlogs. It supports management review and planning using the information available; it does not make capital-spending decisions for you.

Prospero and Miranda use the latest available information they can access in Tempest OS and agreed connected systems. Freshness depends on the source and its update process. We do not promise real-time synchronisation for every connection.

Caller-number matching helps locate a customer record. Sensitive requests require the agreed additional verification. Calls are transcribed, with recording optional at the client’s request; the relevant notice and consent step take place at the start.

Tempest AI Limited holds Cyber Essentials certification and is registered with the Information Commissioner’s Office. We are working towards ISO 27001 certification and are not yet certified. The Trust & Security page explains the current position and available procurement documentation.

No. Miranda works within the user’s permitted access. Giving an instruction in conversation does not grant access to records or authority to carry out restricted actions.

Think days or weeks rather than months, depending on the workflows you adopt. Simple tasks can take a few days to implement, while more complex integrations may take several weeks. We can start with a focused workflow and expand from there, agreeing the timetable around your requirements, data readiness and the systems involved.

Start with the developments and workflows you want to support. Review resident records, property documents, staff access, communication channels and escalation procedures with the Tempest team. Agree the scope and test representative resident journeys before introducing the service. Existing-system integrations and data migration are reviewed separately.

Connections depend on supported APIs, authorised access and an agreed implementation. We review your current systems, data and workflows before confirming scope. Do not assume a particular integration is available without checking with the team.

Book a demonstration around your portfolio and the workflows you want to improve. We will agree the development scope, resident data, documents, setup, testing and rollout. Pricing is quoted for the agreed service, with onboarding and ongoing fees clearly set out.

Yes. The Prospero Voice page has short repair and lettings recordings with captions and transcripts. They use demonstration scenarios. Book a demo to explore how the service would work with your own procedures and property information.