Answer the phone. Move the work forward.
AI call handling for property teams, lettings agencies and hotels. Prospero Voice answers inbound enquiries using your service knowledge and the latest available information in Tempest OS, then captures work and alerts the people responsible.
Book a demoPROSPERO VOICE
A conversation with context.
Inbound phone support connected to Tempest OS. Fictional example; the dialogue below is illustrative.
ResidentHas anyone been booked to fix the entrance light?
ProsperoThe latest Case update says the property team has arranged a contractor for this afternoon.
Case NC-104 · Contractor visit arranged by the property team
ResidentThank you. The light by the lift has stopped working too.
ProsperoWhich floor is that on? I’ll gather the details for the team.
A useful conversation, informed by the work
A resident chasing a repair needs the current position. Prospero Voice can use the latest available Case activity, contractor updates and service records in Tempest OS to inform the answer. What it can share depends on permissions, verification and the information available from connected systems.
Turn new lettings calls into structured enquiries
Prospero gathers the details your agency needs and carries out initial vetting using your agreed requirements. Your team receives a structured enquiry to review and progress. Staff retain responsibility for tenancy decisions and exceptions.
Connect hotel guests to the right service
Guests can call about room service, hotel information or another request. Prospero responds using the hotel’s configured services and knowledge, and captures work requiring the front desk or another team. It does not promise availability or fulfilment beyond the information and authority supplied.
Keep a route open outside office hours
Provide agreed out-of-hours telephone cover to answer questions, gather details and alert the relevant team in Tempest OS. If Prospero cannot understand a caller, or a person is requested, it raises a ticket for human follow-up. Urgent matters follow your agreed procedures. If the alert is not picked up within the agreed SLA, a further alert is sent.
Your brand across every channel
Voice is part of Prospero, alongside WhatsApp, email and integration into your own app. White-label delivery keeps the service identity consistent, with wording, scope and escalation procedures agreed for your organisation. Voice currently supports incoming calls only.
Caller-number matching helps identify a customer record; it is not sufficient verification for every request. Sensitive or high-risk actions require the agreed additional checks. Calls are transcribed, with recording optional at the client’s request; notice and the consent step are provided at the start. Escalation creates a ticket and alerts the team, not a guaranteed immediate live transfer. Prospero does not replace emergency services.
LET’S MAKE THE EVERYDAY WORK BETTER
Your portfolio.
A little less pressure.
See what a connected property team could look like.