A helpful front desk, wherever guests reach you.
Prospero helps hotel guests by phone, WhatsApp, email and the hotel’s own integrated app. Answer configured questions, receive room-service and other guest requests, and keep the response connected to hotel operations.
Book a demoGuest requests with the right context
Use the hotel’s current service information and operating procedures to answer questions and gather room-service, housekeeping or maintenance requests. Work requiring staff action enters Tempest OS.
Coordinate the response
Internal teams can collaborate around Cases, ownership and communications. Prospero uses the latest available operational updates when responding to a guest, while Miranda helps managers review and progress the work.
Your hotel’s voice and identity
White-label delivery gives guests a consistent branded experience across the agreed channels. Service scope, customer records and integrations are configured for each hotel.
Support the front desk
Provide agreed out-of-hours cover and escalate requests needing a person. The parcel workflow also lets staff scan labels, confirm records and notify guests with a QR code for collection.
Requests needing staff fulfilment remain with the hotel team. Call handling, escalation routes and response SLAs are agreed during setup.
LET’S MAKE THE EVERYDAY WORK BETTER
Your portfolio.
A little less pressure.
See what a connected property team could look like.