Make the first enquiry a useful conversation.
Prospero handles inbound lettings enquiries, gathers the details your agency needs and carries out initial vetting using your agreed requirements. Your team receives a structured enquiry to review and progress.
Book a demoAnswer through the customer’s channel
Prospective tenants can contact Prospero by phone, WhatsApp, email or an integrated client app. White-label delivery keeps the experience consistent with your agency’s brand.
Ask the questions your agency needs
Configure the initial questions and vetting requirements with your team. Prospero gathers the relevant information and records the conversation so staff can review the enquiry before deciding what happens next.
Keep new business connected to the team
Enquiries requiring follow-up are carried into Tempest OS. Staff can coordinate the response, collaborate internally and keep the prospective customer informed through Comms.
Cover enquiries outside office hours
Provide agreed out-of-hours enquiry cover and route matters needing a person to the responsible team, with further alerts when the agreed SLA has not been met.
Initial vetting supports the agency’s review. Final tenancy and other consequential decisions remain with the responsible team. Criteria and service scope are agreed with each client.
LET’S MAKE THE EVERYDAY WORK BETTER
Your portfolio.
A little less pressure.
See what a connected property team could look like.