“The bin store needs cleaning.”
CleaningESTATE SERVICES & RESIDENT SUPPORT
Everyday questions. The right next action.
Help residents find building information and raise everyday estate concerns. Connect questions, service requests and shared-space issues to the relevant team in Tempest OS.
Book a demoEVERYDAY ESTATE LIFE
Different enquiries. A connected workspace.
Illustrative enquiries and team queue · fictional demonstration data
“Can I request a meter reading?”
Meter reading“How do I arrange access?”
Access enquiry“Is there an update on my report?”
Case follow-upProspero answers from supplied knowledge or captures work for the team.
CleaningEstate teamFor review
Meter readingSite teamRequested
Access enquiryFront deskFor review
Case follow-upProperty teamUpdate available
Miranda helps staff find outstanding work within their permissions.
Answer the everyday questions
Prospero uses the supplied building knowledge and latest available operational information to answer questions in context. Residents can contact the service by phone, WhatsApp or email without needing to learn another system.
Capture shared-space issues
Gather details of communal cleaning concerns, grounds-maintenance requests, pest reports and other estate-service issues. Record where the problem is and what the resident has reported, ready for staff to review and route to the appropriate team.
Connect requests to the team
Meter-reading requests, access queries and general service enquiries can be captured for the relevant staff to action. Tempest OS keeps the request connected to internal collaboration and customer communications. Capturing a request does not itself grant access or confirm that a service has been carried out.
Handle concerns with care
Nuisance reports, complaints and safety concerns need a clear route to human review. Prospero captures the reported details and alerts the relevant team according to the agreed procedures. Staff assess the issue and decide the response, with access to information controlled by permissions.
Keep the conversation connected
Use Comms and Case management to keep residents informed as the team progresses the work. Prospero can use the latest available record when a resident follows up, while Miranda helps staff find outstanding work within the areas they can access.
Implementation scope
Service information, responsibilities and escalation routes are agreed for each estate. Answers depend on the knowledge and records available; requests requiring staff action remain with the responsible team.
LET’S MAKE THE EVERYDAY WORK BETTER
Your portfolio.
A little less pressure.
See what a connected property team could look like.