REPAIRS & MAINTENANCE

From the first report to the next update.

Connect resident repair reports with the people responsible for the work. Prospero captures the enquiry, Tempest OS supports team and contractor coordination, and residents can ask for the latest available update.

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THE CONVERSATION AND THE WORK

One repair. Everyone connected.

Illustrative workflow · fictional demonstration details

RESIDENT → PROSPERO

“The entrance door isn’t closing properly.”

Location and reported issue captured for the team.

Resident follow-up

“Is there an update on the door?”

Prospero

“The latest update says the contractor is checking the door closer. The repair is still in progress.”

TEMPEST OS · CASE Demo

Entrance door not closing

In progress

Location: Riverside Court · main entrance
Responsible team: Property management
Work instructed to: Door maintenance contractor

Contractor update

Checking the door closer. Further update to follow.

Latest available record informs the next response.

HEAR PROSPERO VOICE

Hear a repair conversation in action.

Listen to a short excerpt from a demonstration call. This is a recorded demonstration, not a live customer call.

RESIDENT REPAIRS · 21 SECONDS

A repair report, then a correction

Hear a resident correct the repair location and Prospero confirm that the same ticket has been updated.

Edited call excerpt: pauses shortened. Audio presented with a static title image and English captions.

Read the excerpt transcript

Yep, just one correction. I said kitchen tap, but I meant the bathroom basin tap.

Uh, could you please add that to the same ticket?

Sure, that makes sense. I'll make sure it's right.

Adding that now. Okay, I've updated that same ticket to say it's the bathroom basin tap that's dripping, not the kitchen one.

Demonstration details are fictional. Responses and actions depend on the available records, permissions and agreed procedures.

Capture the report

Residents can report an issue by phone, WhatsApp or email, with client-app integration available through an agreed setup. Prospero gathers the location and relevant details so the team has a useful starting point. Typical reports include lighting, lifts, entrance doors, gates, intercoms, plumbing and drainage.

Keep the details together

Keep the conversation and reported issue connected in a Case in Tempest OS. Follow-up information and corrections can update the existing record, helping the team work from a shared account of the problem.

Review, assign and coordinate

The responsible team reviews the report, confirms priorities and coordinates the next action. Property managers can instruct third-party contractors and collaborate with internal colleagues in Tempest OS. Decisions on responsibility, expenditure and attendance stay with the authorised team.

Keep the resident informed

Use Comms to prepare and share updates through the configured approval process. When a resident asks what is happening, Prospero can draw on the latest available Case activity and contractor updates within their permitted access. An update to the operational record informs the next conversation.

Follow through on unfinished work

Managers can ask Miranda which Cases need attention or chasing. She helps authorised staff find the relevant record and work with contractor information. Teams review progress and the evidence available before deciding the next action.

Implementation scope

Repair priorities, emergency instructions and out-of-hours escalation are configured for each client. Contractor attendance and completion depend on the responsible team and service arrangements.

LET’S MAKE THE EVERYDAY WORK BETTER

Your portfolio.
A little less pressure.

See what a connected property team could look like.